Privacy Policy

 

PRIVACY POLICY (costadelhome.com); Costa del Home Digital S.L. (CIF B-93448512)

 

Introduction

 

The costadelhome.com website (“our website“) is operated by Costa del Home Digital S.L.

 

The Privacy Policy set out below outlines the manner in which we manage personal information obtained through or displayed on our website or otherwise provided by estate agents or visitors to our website. By using our website, or entering into an agreement with us (eg. to list a property or advertise on our website) you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with, this Privacy Policy.

 

This Privacy Policy is in addition to any other terms and conditions applicable to our website. Specific privacy terms contained in any documents made available by us should be read together with this Privacy Policy. We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. We do not make any representations about third party websites that may be linked to our website.

 

Respecting information privacy

 

We recognise the importance of protecting the privacy of information we collect that is capable of identifying an individual (“personal information“). In collecting and handling personal information, we are bound by the Organic Law 15/1999, of 13 December, of Personal Protection Character Law and Royal Decree 1720/2007, and any other applicable privacy laws in Spain. This Privacy Policy governs the manner in which personal information will be dealt with.

 

Problems or Questions

 

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact us.

 

What personal information we collect and why?

 

In order to provide you with services, answer your enquiries, deal with your requests or improve the services we offer you, we may collect and process the following personal information about you:

 

  • Information, such as your name, email and other contact details (including information that you provide by filling in forms on our website). This includes information provided at the time of registering to use our website, subscribing to our services, posting material, requesting further services or applying for credit. We may also ask you for personal information if you report a problem with any of our websites.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits our website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
  • If you are a real estate agent, your contact details and a profile picture.
  • Google, as a third party vendor, uses cookies to serve ads on costadelhome.com. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to costadelhome.com and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL: http://www.google.com/policies/technologies/ads/

 

If we do not collect this personal information from you, we may not be able to provide you with the services or assistance you have requested.

 

How do we use your personal information?

 

We may use personal information in the following ways:

 

  • To ensure that content from our website is presented in the most effective manner for you and for your computer.
  • To provide a better service to you, for instance by automatically populating forms on our website by which you make enquiries of selected estate agents.
  • To provide you with service information, products or services that you request from us.
  • To notify you about changes to our service and remind you of your password and username.

 

Estate agents

 

You should be aware that submitting an enquiry regarding a property or an estate agent through our website will result in the information being passed to the estate agent. What they then do with your information will be their responsibility. You will need to see the estate agent’s privacy policy to find out how that estate agent handles your personal information. We are not responsible for the way estate agents collect, use, disclose or handle personal information.

 

Who do we disclose your information to?

 

We may disclose information held about you to the following types of organizations:

 

  • Estate agents and estate agencies.
  • Third party suppliers who we have engaged to provide you with goods or services on our behalf, so that they can meet your request for those goods or services.
  • Relevant public authorities, our legal representatives or other concerned parties, in special situations where, either:
    • we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; or
    • we believe, in good faith, that the law requires disclosure.

 

We also disclose real estate agent contact details (which may include a profile photo) in association with listings or advertisements on our website.

 

Storage, Security and Processing

 

We strive to ensure the security, integrity and privacy of personal information submitted to our websites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. However, we will endeavour to take reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also use reasonable endeavors to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we are not responsible for events arising from unauthorized access to your personal information.

 

Data (including personal data) submitted by costadelhome.com’s customers and visitors to our website may be held on servers located in Spain or in the data centres of Costa del Home Digital S.L. outsourced data processors with data centers in the United States of America and Europe. The purposes of transfer of data outside of Spain are the secure storage, back-up and retrieval of data. Costa del Home Digital S.L. has implemented policies and procedures to safeguard the secure storage and processing of data intra-group, has verified the security arrangements of its outsourced data processors and has implemented contractual arrangements intra-group and with its outsourced data processors in accordance with the Organic Law 15/1999, of 13 December, of Personal Protection Character Law and Royal Decree 1720/2007. You give consent to the transfer of personal data on these terms and for the purposes described above.

 

Correction and access

 

We will endeavor to take all reasonable steps to keep accurate and up to date any information which we hold about you. If, at any time, you discover that information held about you is incorrect, you contact us to have the information corrected. You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.

 

Cookies

 

Cookies are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including our websites, can facilitate a user’s ongoing access to and use of a site. All pages on our website are coded with measurement software which is transparent to the user. The software makes use of an invisible image at the bottom of the web page. This software stores a “cookie” in the browser, which contains a unique string. This information is collected and aggregated, and in no way does this unique identifier identify a user personally. Cookies allow us to:

 

  • count the number of unique browsers to the web site;
  • customize the web site to your needs; and
  • to serve targeted advertising

 

When you visit costadelhome.com (including this website, mobile site and other websites with the costadelhome.com header and/or footer), and the sites of our advertising partners (which may include third party websites), we may place one or more cookies on your computer in order to recognize your computer each time you visit these sites and/or are displayed advertising. These cookies allow us to collect certain information about your web browsing behavior in order to select what advertisements to display to you and to determine the effectiveness of the advertisements. We use the information collected from your web browsing behavior to make assumptions about your characteristics and the things you are interested in, and then display targeted advertising that we believe may be of interest to you. For example, we may select the advertisements we display based on certain interest categories that we have inferred based on:

 

  • your online activity on costadelhome.com site and our advertising partners’ websites, including pages you view and links you click;
  • the search terms you enter using search engines and services, including on costadelhome.com; and
  • demographic or interest data, for example information that you have provided when creating an online account with us or one of our advertising partner websites (e.g. age, post code, gender).

 

We also allow other ad serving networks to display advertisements the costadelhome.com site. In these instances code in our web pages direct our ad serving platform to call the advertisement from one of our ad serving networks. The companies in this network may also participate in behavioral advertising. We do not marry any information collected via cookies with any of your personal information for the purposes of behavioral advertising. The cookies used by us for behavioral advertising have an expiry date of no more than 2 years.

 

Google, as a third party vendor, uses cookies to serve ads on costadelhome.com. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to costadelhome.com and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL: http://www.google.com/policies/technologies/ads/

 

Cookie Choices

 

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, you should note that some cookies are necessary to provide you with essential features of our online services and therefore may not be disabled without disabling the entire services.

 

Links to Other Sites

 

We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our websites. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.

 

How Can I Ask Questions or Raise Concerns?

 

Please do not hesitate to contact us if you have any questions about this Privacy Policy. Contact us at: